How to Choose Disaster Restoration Company

0:00 Intro Jeremy and Bear Restoration
hey guys I’m Jeremy Ashburn I’ve got Vernor with me and we’re at Warren restoration now these guys are handled any kind of disaster that you have with your home like fire damage water damage mold storm damage you guys head to all of that and what we’re doing right now is just answering common questions that sort of clients call in and ask or I dental customers so what do you think let’s just say that I’ve got my basements flooded or I’ve had a fire in the house or I’ve got mold or something like that what would be what would be the best way to choose define and sort of choose a disaster restoration company well there

0:42 How to Search for a Restoration Company
is definitely a lot easier ways to do so nowadays than before a lot of times would be word-of-mouth or just what was close in your community but now you can see nearby in Google and that is a very handy tool you can see reviews from actual customers and what I would do is I would look them up first to find who’s closest in the area I would prefer to

1:04 Using Google Reviews to Vet Companies
have somebody that’s close but also to make sure that they are the kind of company that I’m looking for and I would do that by looking at their website usually all the information you find out it’s there a lot of what their company culture reflects is usually able to be found there and combination with the reviews definitely I guess there’s different kinds of disaster assuring the

1:25 Corporate vs Family Restoration Companies
restoration company so you’ve got ones that are more like corporate like one another water damage or servpro they’re more like these large companies then he also have like medium and small size family companies right right and I feel like you know they’re they’re all gonna do a good job in the sense that maybe in the end you’re not gonna be so much differences in the outcome in the end but I feel like there’s quite a few additional things in the experience such as the kind of customer service and the tendons are gonna be getting as a client’s not just from the people in the office but also from the people in the

2:00 Customer Service Differences to Expect
field when you have a family company that really cares about the community you can tell that they put a different sort of effort it’s not just okay you got 10 jobs in the general area it’s I have a job in my community kind of thing yeah definitely and it seems like that in my opinion like these larger companies are gonna be more corporate and more sort of policy driven like let’s just go down our list whereas a family company might be more about let’s like what’s your problem and let’s talk about what our passions are and how we can help you get you get up to speed yes exactly and you can think of it as

2:38 Owner Involvement at Family Companies
it’s definitely not going to be that the the job itself is gonna be bad in any way if you go with you know like a big guy like surf bro but you’re definitely not gonna have a chance to speak to the owner so personally who’s gonna give you a device heat is gonna be out there a lot of the time looking at the site and being able to guide the crew and oftentimes when as family company is working on a job it’s working on that and maybe only a few others so they’re much more personable in the details yeah that’s one big thing you can tell by the time by the way that the crew speaks to you when you’re at the job site it’s definitely not the same as you know a big company that might have it’s just a different approach definitely so if you

3:23 Bear Restoration Website and Phone Number
know someone wants to learn more about Warren restoration give us the website and give us the whip phone number yes so the website is war in restoration calm and you can find a lot of information there a lot about our you know company culture the owners and what we strive to accomplish in the community you can also call us at our main line which is eight to eight five nine five four seven seven six and we can get somebody out there to take a look at any kind of a disaster or emergency or even something miners do find some mold in your garage or somewhere and you need to take a look at it okay definitely well thanks for your time man yeah I appreciate it have a good day